FreshGuroo

FreshGuroo App Privacy Policy

Last updated: 31 October 2026

This policy explains how FreshGuroo ("we", "us") handles information in these Android applications:

Privacy, support and account/data-deletion requests can be sent to superadmin@freshguroo.com. Information collected depends on the app, your assigned role and the features you use. Driver and Inventory access is provisioned by FreshGuroo; downloading an app does not grant access to business data. Customer store approval and delivery serviceability are checked separately.

1. Customer app information

Required and optional information: new-store registration requires a phone number, owner/contact and store details, a delivery address, the location-permission stage, and at least one store photo for verification. Email and GSTIN are optional. Complaints, complaint attachments, ratings and feedback are optional. Order and financial records are created when you use those features, and some authentication, device and SDK data is processed automatically when the relevant service is used.

Current payment features: the Customer release submitted to Google Play records payment claims and references, refund-wallet activity and loyalty points used on FreshGuroo orders. UPI payments open a separate payment app. This release does not include embedded HDFC checkout or collect card details, card security codes, bank-login credentials or UPI PINs. If a bank refund is arranged through support, the information needed to process it is handled for that request, not as a payment credential in the app.

2. Driver app information and location

Authorized dispatch and operations personnel can view trip location and the delivery information needed for their work. Drivers see assigned customer contact and delivery details. Location is used for delivery operations, not advertising. You can revoke location permission or turn off device location in Android settings; doing so can prevent location-dependent trip or delivery actions from completing.

3. Inventory app information

Driver and Inventory also process app-scoped device identifiers, device model, operating system and app version, IP/request information, notification tokens and session records for authentication, security, notifications and operation of the app. Shorebird processes update-related installation, release and patch information. Neither staff app shows third-party advertising or uses the Android Advertising ID. Denying optional photo, document or notification access limits the corresponding feature; tasks requiring evidence or location cannot be completed without the required information.

4. Why we use information

We use this information to verify phone numbers, sign users in, recover access, register and verify businesses, associate authorized users with stores, check serviceability, fulfill orders, coordinate deliveries, reconcile payments and invoices, manage refund wallets and loyalty rewards, provide support, deliver notifications, prevent duplicate or abusive registrations, protect sessions, understand service usage and reliability, and maintain and update the app.

For Driver and Inventory, we also use information to allocate trips, verify arrival and delivery, coordinate stock and dispatch, reconcile cash and crates, manage returns and grading, record sales visits, administer work-related payments and approvals, and preserve an audit trail. Reassigning a trip does not transfer responsibility for another driver's previously recorded cash or liabilities.

5. Authentication and service providers

FreshGuroo Customer, Driver and Inventory use Google Firebase Authentication for supported phone-number verification flows, including OTP requests, resend and phone-based password recovery. Phone numbers supplied for authentication are sent to and stored by Google for spam and abuse prevention across Google services, including Firebase. Authentication/device information is also processed to deliver and verify SMS codes and protect sign-in. Depending on the device, verification may involve Google Play services, Play Integrity or reCAPTCHA. Firebase verification is exchanged for a FreshGuroo application session; it does not itself approve a store or grant a staff role.

We use service providers to operate the app:

See Firebase privacy information, Firebase phone authentication data handling, Maps SDK data disclosures, Google's Privacy Policy, Supabase's Privacy Policy and Shorebird's Privacy Policy.

For map tiles, see the OpenStreetMap Foundation Privacy Policy. Maps, routing and external navigation providers receive the data needed for their requests even when those requests are not saved as FreshGuroo business records.

6. Who can receive information

Authorized FreshGuroo sales, operations, support and delivery personnel receive the information needed for their work. Store owners and authorized linked-store users may see information for stores they are allowed to manage. Service providers process information for the purposes described above. We may also disclose information when required by applicable law or to protect users, prevent fraud, resolve disputes or enforce our agreements.

Google receives authentication phone numbers for cross-service spam and abuse prevention, and Maps SDK identifiers, app interactions, crash logs and diagnostics for analytics and service improvement, as described above. We do not sell personal information or share it with third parties for their independent marketing. The current Customer release does not show third-party advertisements or collect the Android Advertising ID.

7. Permissions and your choices

You can manage location, camera, photo/file and notification permissions in Android settings. In Customer, Location permission is required to progress through new-customer onboarding; denying it prevents that registration stage from completing. The Android system photo picker lets you select individual images without granting broad photo-library access. Customer camera access is used when you choose to take a photo; you can choose an existing image instead. Driver delivery evidence may require a live camera capture. Inventory uses photos and selected documents for operational records; available photo permissions depend on the Android version and installed app version. Selected photos are uploaded only as part of the action you initiate. OTP autofill uses supported Android/Firebase verification mechanisms; it is not general access to your SMS inbox. Denying an optional permission may limit the related feature, but you can still contact support.

The app stores session information and some preferences or unfinished registration information locally. Signing out or clearing app storage is not the same as deleting your server-side account. Uninstalling the app does not delete your business records.

8. Security and processing locations

We use encrypted network connections, authenticated sessions and access controls to protect information. No system can guarantee absolute security. Keep passwords and OTPs private and report suspected unauthorized access to support.

Our cloud providers may process information in India and other countries where they operate. Making the app available in India does not mean all data is stored only in India.

9. Retention, access and deletion

We retain account and business information while it is needed to operate your account and provide the services you request. Order, invoice and payment records may need to be kept for applicable accounting, tax or legal retention periods. Security and fraud-prevention records, and records connected to an unresolved dispute, may be kept for as long as that specific purpose requires. Retention depends on the record and applicable obligation rather than one fixed period for every type of data; where retention is necessary, access and use are restricted to that purpose.

You may request correction of your information, access to it, or deletion of your FreshGuroo Customer, Driver or Inventory account and associated personal data. Visit Request account and data deletion for the request channel, identity checks and information about records that may be retained. Driver and staff requests may involve employment, payroll, delivery evidence, safety, payment or stock audit records that must be retained for a specific accounting, legal or dispute-resolution obligation. Support will explain applicable exceptions. Deletion requests are reviewed by support; opening the page or uninstalling the app does not automatically delete data.

In Customer, open Profile > Privacy & Security > Request account deletion to reach the same support-assisted process. Users of any of the three apps can use the website or email above without signing in. Account deletion covers the login and associated personal data, subject to the specific retention exceptions above; merely disabling or freezing access is not account deletion. Support will explain any records that must be retained and the applicable reason when processing your request.

10. Children

FreshGuroo Customer, Driver and Inventory are intended for business owners, authorized business staff and drivers aged 18 and over, not children. If you believe a child has provided personal information, contact us so we can review and address the request.

11. Changes and contact

We may update this policy as the app or our practices change. The date above identifies the latest revision. For privacy, account or support requests, email superadmin@freshguroo.com.