FreshGurooRequest account and data deletion
You can request deletion of your FreshGuroo Customer, Driver or Inventory account and associated personal data here, even if you cannot sign in or no longer have the app installed. This is a support-assisted request, not an immediate deletion button.
How to send a request
- Email superadmin@freshguroo.com with the subject FreshGuroo account deletion request.
- Tell us which app you use: Customer, Driver or Inventory. Include your registered phone number and, if available, your customer code/store name or driver/staff identifier. Say whether you want your entire account and associated personal data deleted, or only specific data removed. If you use more than one app, specify which accounts the request covers.
- Our support team will review the request and verify that you own the account before making changes. Tell us if you no longer have access to your registered phone number.
If an email app does not open, copy superadmin@freshguroo.com into your preferred email service. You send the message yourself; this website does not send it automatically.
You can also start from Profile > Privacy & Security > Request account deletion in the Customer app. You do not need to reinstall or sign in to use the email route above.
Never send your password, OTP, UPI PIN, full card details or identity documents in the initial email. We only need enough information to locate your account and arrange a safe ownership check.
What the request covers
A whole-account deletion request covers your login account and associated personal data, including profile/contact details, linked personal identifiers, uploaded photos and support information, subject to the specific retention exceptions below. Deletion is not merely disabling or freezing the account. Tell support about any linked stores or staff accounts: we must avoid deleting another person's data or changing their access without authority.
Records that may need to be retained
Order, invoice, payment and tax records may be retained for applicable accounting or legal retention periods. Security and fraud-prevention records, or records needed to resolve a dispute, may be retained for as long as that specific purpose requires. The period depends on the record and the applicable obligation; support will explain relevant exceptions and retention requirements when processing your request. Retained records have restricted access and use for that purpose and are not used to keep a deleted account active.
For Driver and Inventory, this can include employment/payroll records, trip and delivery evidence, cash and crate handovers, stock/approval audit records and unresolved liability records where a specific legal, accounting or dispute-resolution obligation requires retention. Removing a login does not erase another person's business records or settle a financial liability. Support will explain the records retained and the reason.
Uninstalling, signing out, clearing app storage or opening this page does not itself delete your account. Deletion is completed after ownership verification and review, not when the email composer opens.
For more about data handling, read the FreshGuroo App Privacy Policy.